PLEASE PROCEED ONLY IF YOU ARE ABSOLUTELY SURE THAT THIS IS NOT A TECHNICAL SUPPORT INCIDENT AND/OR POSSIBLY A PROBLEM WITH SOME OTHER SOFTWARE YOU ARE USING. VISIT <https://photoprism.app/kb/getting-support> TO LEARN MORE ABOUT OUR SUPPORT OPTIONS. THANK YOU FOR YOUR CAREFUL CONSIDERATION!
Please be as specific as possible and explain what part of the software is not [working as documented](https://docs.photoprism.app/). "No photos found" would not be detailed enough. Also, never report [known issues](https://docs.photoprism.app/known-issues/) or [features not yet implemented](https://github.com/photoprism/photoprism/issues) as bugs. Thank you!
When reporting an import, indexing, or performance issue, please include the number and type of pictures in your library, as well as any configuration options you have changed, such as for thumbnail quality.
Always try to determine the cause of your problem using the checklists at <https://docs.photoprism.app/getting-started/troubleshooting/> before submitting a bug report.
Please include sample files or screenshots that help to reproduce your problem. You can also email files or share a download link, see <https://photoprism.app/contact> for details.
**Important: If it is an import, indexing or metadata issue, we require sample files and logs from you.** Otherwise, we will not be able to process your report. If it is an import problem specifically, please always provide us with an archive of the files before you imported them so we can reproduce the behavior.
You can find the version/build number of the app in *Settings* by scrolling to the bottom. Note that MySQL 8 support has been discontinued, see system requirements at <https://docs.photoprism.app/getting-started/#system-requirements>.
*Always provide database and operating system details if it is a backend, import, or indexing issue. Should it be a frontend issue, at a minimum we require you to provide web browser and operating system details. When reporting a performance problem, we ask that you provide us with complete information about your environment, as there may be more than one cause.*
This is especially important if you are reporting a performance, import, or indexing issue. You can skip this if you're reporting a problem you found in our public demo, or if it's a completely unrelated issue, such as incorrect page layout.
*Always provide this information when you have a reliability, performance, or frontend problem, such as failed uploads, connection errors, broken thumbnails, or video playback issues.*
**Using NGINX?** Please also provide the configuration and/or consider asking the NGINX community for advice as we do not specialize in supporting their product. Docs can be found at <https://docs.photoprism.app/getting-started/proxies/nginx/>.
