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Docs: Update GitHub issue templates

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Before reporting a bug, try to determine the cause of your problem...
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Michael Mayer 2022-01-10 09:32:18 +01:00
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51
.github/ISSUE_TEMPLATE/bug_report.md vendored
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@ -9,17 +9,14 @@ assignees: ''
**What does not work as expected?**
Please use GitHub Discussions for 👉 INSTALLATION PROBLEMS, SUPPORT REQUESTS, and GENERAL QUESTIONS:
If you ARE UNSURE, need TECHNICAL SUPPORT, or have a GENERAL QUESTION:
PLEASE NEVER USE GITHUB ISSUES! THANK YOU 💐
https://github.com/photoprism/photoprism/discussions
Our troubleshooting checklists help you quickly find and fix common problems:
https://docs.photoprism.app/getting-started/troubleshooting/
THANK YOU! 💐
Our Troubleshooting Guide helps you quickly find and fix common problems:
https://docs.photoprism.app/getting-started/troubleshooting/
Sponsors receive direct technical support via email: https://photoprism.app/contact 📬
Sponsors receive direct technical support via email:
https://photoprism.app/contact 📬
**How can we reproduce it?**
@ -30,25 +27,45 @@ Steps to reproduce the behavior:
3. Scroll down to '....'
4. See error
If reporting a performance or indexing issue, please include the number and type of pictures in your library,
as well as any configuration options you have changed e.g. for thumbnail quality.
**What behavior do you expect?**
A clear and concise description of what you expected to happen.
**Can you provide us with example files for testing or screenshots?**
**What could be the cause of your problem?**
Before reporting a bug, try to determine the cause of your problem:
https://docs.photoprism.app/getting-started/troubleshooting/
**Can you provide us with example files for testing, error logs, or screenshots?**
Please add example files or screenshots that help to reproduce your problem.
You may also send files via email or share a download link:
https://photoprism.app/contact
**What version you are using?**
Learn how to diagnose frontend issues:
https://docs.photoprism.app/getting-started/troubleshooting/browsers/
**Which software versions do you use?**
Your app version / build number can be found in *Settings* when you scroll to the bottom.
**Any other helpful information?**
- PhotoPrism Architecture & Build Number
- Database Type & Version (MySQL or SQLite)
- Browser Types & Versions (Firefox, Chrome, Safari on iPhone,...)
- Operating System Types & Versions (Linux, Windows, Android,...)
If you are reporting a UI or performance issue, please always provide details about your...
**What device is the backend running on?**
- Web browsers
- operating systems
- installed memory
- and processors
This is especially important if you are reporting a performance, timing, or indexing problem. You can skip this if you are reporting a problem found on our public demo, or if it is a completely unrelated issue, such as a broken page layout.
- Device / Processor Type (Raspberry Pi 4, AMD Ryzen, Intel,...)
- Physical Memory incl Swap Space (in GB)
- Storage Type (HDD, SSD, RAID, USB, Network Storage,...)
- anything else that might be helpful
**Do you use a proxy, load balancer, firewall, or CDN?**
If yes, please specify type and version. You can skip this if you are reporting a completely unrelated issue.

10
.github/ISSUE_TEMPLATE/feature-request.md vendored
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@ -7,13 +7,13 @@ assignees: ''
---
ONLY CREATE AN ISSUE AFTER YOU HAVE VERIFIED THAT NO SIMILAR IDEA EXISTS
ONLY CREATE AN ISSUE AFTER YOU HAVE VERIFIED THAT NO SIMILAR IDEA EXISTS:
Roadmap: https://github.com/photoprism/photoprism/projects/5
- Roadmap: https://github.com/photoprism/photoprism/projects/5
- Open Issues: https://github.com/photoprism/photoprism/issues
Open Issues: https://github.com/photoprism/photoprism/issues
THANK YOU! 🙃
If you ARE UNSURE, need TECHNICAL SUPPORT, or have a GENERAL QUESTION:
PLEASE NEVER USE GITHUB ISSUES! THANK YOU 🙃
**Is your feature request related to a problem? Please describe.**

15
.github/ISSUE_TEMPLATE/question.md vendored
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@ -1,20 +1,21 @@
---
name: Question
about: You have a general question or need assistance
title: STOP! DON'T SUBMIT, USE GITHUB DISCUSSIONS INSTEAD! 🙏
title: STOP! PLEASE NEVER USE GITHUB ISSUES, USE GITHUB DISCUSSIONS INSTEAD! 🙏
labels: question
assignees: ''
---
Please use GitHub Discussions for 👉 INSTALLATION PROBLEMS, SUPPORT REQUESTS, and GENERAL QUESTIONS:
Please use GitHub Discussions:
https://github.com/photoprism/photoprism/discussions
THANK YOU! 💐
If you ARE UNSURE, need TECHNICAL SUPPORT, or have a GENERAL QUESTION:
PLEASE NEVER USE GITHUB ISSUES! THANK YOU 💐
Our Troubleshooting Guide helps you quickly find and fix common problems:
Our troubleshooting checklists help you quickly find and fix common problems:
https://docs.photoprism.app/getting-started/troubleshooting/
https://docs.photoprism.app/getting-started/troubleshooting/
Sponsors receive direct technical support via email: https://photoprism.app/contact 📬
Sponsors receive direct technical support via email:
https://photoprism.app/contact 📬

1
CODE_OF_CONDUCT.md
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@ -15,6 +15,7 @@ The following non-exhaustive list provides specific guidelines and examples:
- Be respectful, be responsible, be kind
- Avoid asking for deadlines
- Don't feel entitled to free support, advice, or features if you are not a [contributor](https://docs.photoprism.app/developer-guide/), [sponsor](https://docs.photoprism.app/funding/), or paying customer
- Before reporting a bug, try to determine the cause of your problem
- If you have a [general question](https://github.com/photoprism/photoprism/discussions) or need [technical support](https://docs.photoprism.app/user-guide/#getting-support), don't use GitHub Issues
- If you are having a bad day and want to offend someone, please go somewhere else