PLEASE PROCEED ONLY IF YOU ARE ABSOLUTELY SURE THAT THIS IS NOT A TECHNICAL SUPPORT INCIDENT AND/OR POSSIBLY A PROBLEM WITH SOME OTHER SOFTWARE YOU ARE USING. VISIT <https://photoprism.app/kb/getting-support> TO LEARN MORE ABOUT OUR SUPPORT OPTIONS. THANK YOU FOR YOUR CAREFUL CONSIDERATION!
Please be as specific as possible and explain which part of the software does not work [as documented](https://docs.photoprism.app/). "No photos found" would not be a sufficient description. Also never report [known issues](https://docs.photoprism.app/known-issues/) or [features not yet implemented](https://github.com/photoprism/photoprism/issues) as bugs. Thank you!
**Important: If it is an import, indexing or metadata issue, we require sample files and logs from you.** Otherwise, we will not be able to process your report. If it is an import problem specifically, please always provide us with an archive of the files before you import them so that we can actually reproduce the problem.
Always provide database and operating system details if it is a backend, import, or indexing issue. Should it be a frontend issue, at a minimum we require you to provide web browser and operating system details.
When reporting a performance problem, we ask that you provide us with complete information about your environment, as there may be more than one cause.
This is especially important if you are reporting a Performance, Import, or Indexing problem. You can skip this if you are reporting a problem found on our public demo, or if it is a completely unrelated issue, such as a broken page layout.
Always provide this information when you have a reliability, performance, or frontend problem, such as failed uploads, connection errors, broken thumbnails, or video playback issues.
If you are using NGINX, also provide the configuration and/or consider asking the NGINX community for advice as we do not specialize in supporting their product. Docs can be found at <https://docs.photoprism.app/getting-started/proxies/nginx/>.
