photoprism/.github/ISSUE_TEMPLATE/bug_report.md

---
name: Bug Report
about: Report a new and clearly identified bug that must be fixed directly in the application
title: 'Category: Clear and concise title'
labels: bug
assignees: ''

---

## We kindly ask you not to report a bug unless you are certain to have found a fully reproducible and previously unreported issue that must be fixed directly in the application source code ##

Contact us or a community member if you need help, it could be a local configuration problem, or a misunderstanding in how the software works.

This gives our team the opportunity to improve the documentation and provide best-in-class support to you, instead of handling unclear and/or duplicate bug reports.

Existing Issues: https://github.com/photoprism/photoprism/issues

THANK YOU! 💐

You are welcome to use GitHub Discussions instead:
https://github.com/photoprism/photoprism/discussions

Sponsors receive direct technical support via email:
https://photoprism.app/contact 📬

Our troubleshooting checklists help you quickly find and fix common problems:
https://docs.photoprism.app/getting-started/troubleshooting/

**What does not work as described in the documentation?**

"No photos found" is not a sufficient description. Please be more specific and explain which part of the software has a bug and needs to be fixed. Do not report known issues or features not yet implemented as bugs.

**How can we reproduce it?**

Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

If reporting an Import, Indexing, or Performance issue, please include the number and type of pictures in your library,
as well as any configuration options you have changed e.g. for thumbnail quality.

**What behavior do you expect?**

A clear and concise description of what you expected to happen.

**What could be the cause of your problem?**

Try to determine the cause of your problem before submitting a bug report:
https://docs.photoprism.app/getting-started/troubleshooting/

**Can you provide us with example files for testing, error logs, or screenshots?**

Please add example files or screenshots that help to reproduce your problem.
You may also send files via email or share a download link:
https://photoprism.app/contact

Learn how to diagnose frontend issues:
https://docs.photoprism.app/getting-started/troubleshooting/browsers/

NOTE:
- You have to provide sample files and logs if it is an IMPORT, INDEXING, or METADATA issue, otherwise we will not be able to process your report
- If it is an IMPORT issue, please also provide an archive with affected files before importing them so that it's possible to reproduce your issue

**Which software versions do you use?**

- PhotoPrism Architecture & Build Number (AMD64, ARM64, ARMv7,...)
- Database Type & Version (MariaDB, MySQL, SQLite,...)
- Operating System Types & Versions (Linux, Windows, Android,...)
- Browser Types & Versions (Firefox, Chrome, Safari on iPhone,...)
- Browser Plugins & Ad Blockers (if any)

The app version / build number can be found in *Settings* when you scroll to the bottom.
MySQL 8 is not officially supported anymore, see System Requirements.

NOTE:
- Always provide database and operating system details if it is a Backend, Import, or Indexing issue
- Always provide web browser and operating system details if it is a Frontend issue
- If it is a Performance problem, you must provide ALL information

**On what kind of device is PhotoPrism installed?**

This is especially important if you are reporting a Performance, Import, or Indexing problem. You can skip this if you are reporting a problem found on our public demo, or if it is a completely unrelated issue, such as a broken page layout.

- Device / Processor Type (Raspberry Pi 4, Intel Core i7-3770, AMD Ryzen 7 3800X,...)
- Physical Memory & Swap Space (in GB)
- Storage Type (HDD, SSD, RAID, USB, Network Storage,...) 
- anything else that might be helpful

NOTE:
- Always provide device, memory, and storage details when you have a Backend, Performance, Import, or Indexing issue

**Do you use a Reverse Proxy, Firewall, VPN, or CDN?**

If yes, please specify type and version. You can skip this if you are reporting a completely unrelated issue.

NOTE:
- Always provide this information when you have a Reliability, Performance, or Frontend problem, such as failed uploads, connection errors, broken thumbnails, or video playback issues
- If you are using NGINX, also provide its configuration and/or consider asking the NGINX community for advice as we do not specialize in supporting their product: https://docs.photoprism.app/getting-started/proxies/nginx/