**By using the software and services we provide, you agree to our [Terms of Service](https://photoprism.app/terms), including our [Privacy Policy](https://photoprism.app/privacy) and the following Code of Conduct. It explains the "dos and don’ts" when interacting with other community members.**
(a) Be respectful, be responsible, be kind, avoid asking for [deadlines](https://docs.photoprism.app/developer-guide/code-quality/#go-slow-before-you-go-fast).
(b) Do not feel entitled to free software, support, or advice if you are **not** a [contributor](https://docs.photoprism.app/developer-guide/), [sponsor](https://photoprism.app/membership), or paying customer.
(c) [Read the docs](https://docs.photoprism.app) and [determine the cause of your problem](https://docs.photoprism.app/getting-started/troubleshooting/) before opening invalid bug reports, starting a public "shitstorm" or insulting other community members in our chat rooms. Aside from being annoying for everyone, it also keeps our team from working on features and improvements that users like you are waiting for.
We encourage all community members to resolve problems on their own whenever possible. Instances of abusive, harassing, or otherwise unacceptable behavior [may be reported](https://photoprism.app/contact) to us.
Violations may be punished with a [snarky comment](https://www.urbandictionary.com/define.php?term=snarky) and finally a **\*plonk\***[^1], meaning you will be ignored according to **Rule #3**.
[^1]: Plonk stands for the metaphorical sound of a user hitting the bottom of the kill file. It was first used in [Usenet forums](https://en.everybodywiki.com/Plonk_(Usenet)), a worldwide distributed discussion system and precursor to the Web.